But have you ever bypassed a store that sells the one thing that you want to buy, just to go further out of your way to buy it from someone else? I do it all the time. Of course, this depends all on what it is. In this case, its Starbucks. I will drive right by the one on Hillcrest and Grelot only to drive past my house to the Schillinger’s Road store. Why? Well, the Hillcrest Starbucks isn’t consistent. I can honestly say that 95% of the time, the drink I order isn’t that good. I usually ask for a bunch of items at the window (after they hand my the drink) just in case… “Ummm, can you please also give me 2 equals, a stir-stick, and extra napkins?” They always tell me that if I would let them know upon ordering that they will be more than happy to include my 2 equals. Yep. That’s why I get my drink first. Because I don’t know if it needs the 2 equals yet.
Well, I was driving home last Monday evening. And I was really really really in the mood for my Starbucks. (Sometimes my dinner when Phillip is in class all night…) So I decided I would give the Hillcrest location a shot. Mistake. It was bitter as usual. So annoyed. I went home and typed up an email and sent it off to Starbucks customer relations. It just made me feel better. I knew it wasn’t going to actually get anywhere.
Today, I received an email from Starbucks. Shock. And it was from a real person, not a computer generated letter! Shawn, the Starbucks guy, told me that they were putting a few drink coupons in the mail and were getting in touch with management at the Hillcrest store in order to ensure proper barista training.
So the lesson learned today: Complain and you get something for free. Sad lesson, but true. I don’t feel too bad since every time I get a bad mocha I am spending $5.01 to drink it. At least now, I might be able to get decent ones at the Hillcrest location (assuming management gets on the ball and does some barista training…)!
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